Are you tracking your marketing efforts? Marketing metrics provide quantifiable insights into how well your marketing efforts are performing. Specifically, for staffing firms, which operate in a highly competitive market, leveraging these metrics is the key to unlocking business success. But for some reason, many staffing firms are still navigating their marketing strategies like you’re on a ship without a compass.

Let’s talk marketing metrics, shall we? And more importantly, why you should care about them and what you should be doing with the data once you have it.

The Importance of Marketing Metrics for Staffing Firms

We get it, numbers are scary. But here’s the thing: Marketing without metrics is like trying to shoot a moving target blindfolded. You might hit something, but you won’t really know what or how. And for those of you thinking, “My firm’s been around since the dinosaurs, we don’t need to measure anything!” – newsflash: in this digital age, your competition is already using metrics to beat you.

So why exactly is all of this important? Let’s discuss:

  • Objective Assessment: Rather than relying on gut feelings or anecdotal evidence, metrics provide data-driven insights into the efficacy of marketing initiatives.
  • Budget Optimization: Knowing which campaigns or channels yield the highest ROI allows firms to allocate resources more efficiently.
  • Continuous Improvement: Metrics help identify areas of strength and weakness, enabling firms to refine strategies over time.
  • Staying Competitive: In a saturated market, staffing firms that harness metrics to drive decision-making gain a competitive edge.
  • Enhanced Candidate and Client Experience: By understanding and responding to metrics, staffing firms better meet the needs of candidates and clients.

Key Marketing Metrics for Staffing Firms

1. Lead Generation

Track the number of inquiries or potential candidates and clients acquired through marketing efforts. How many people are contacting your firm as a result of your marketing? If this number is low, it might be time to rethink that ad featuring a dancing paperclip (just a suggestion).

2. Conversion Rate

Measure the percentage of leads that turn into placements or contracts, keeping a close eye to your marketing metrics. Sure, 500 people contacted you, but if only 5 of them turn into clients, there might be a hiccup in your sales process. Or maybe your intake team is just really passionate about discussing their cat’s antics during client calls.

3. Cost Per Lead (CPL):

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Calculate the cost of acquiring each lead through various marketing channels.

4. Client & Candidate Retention Rate

Monitor how many clients and candidates continue to use your services over a specified period. If your placements are staying in their roles about as long as ice cream on a hot day, it might be time to reassess your matching process.

5. Candidate Engagement

Analyze metrics such as email open rates, click-through rates, and content engagement to assess how engaged potential candidates are with your brand. Are candidates ghosting you for phone calls or interviews? How often? Track it!

6. Source of Hire

Identify which marketing channels are producing the most successful placements. Where are your applicants coming from? Job boards? Career fairs? Social media channels? Referrals? From your database? Check to see where you are seeing most success in placements.

7. Net Promoter Score (NPS)

Gauge client and candidate satisfaction and loyalty towards your firm. For those few, lucky souls who aren’t yet familiar, the Net Promoter Score is essentially a single question: On a scale of 0 to 10, how likely are you to recommend our company to a friend or colleague? Based on the response, customers are classified as:

  • Promoters (9-10): These are your fanboys and fangirls.
  • Passives (7-8): They don’t love you, they don’t hate you. They’re just… there.
  • Detractors (0-6): The ones who might start a voodoo doll collection with your logo on it.

What to Do with the Marketing Metrics

Analyze and Interpret

Don’t just collect data—take the time to understand what it means. For example, a low conversion rate might indicate a mismatch between candidates sourced and client needs. Look at the patterns. If every time you post a picture of the office dog, you get 20 new leads, maybe – just maybe – people like the dog.

Refine Your Strategy

If certain marketing channels aren’t yielding a good ROI, consider reallocating resources. Conversely, if a channel is performing exceptionally well, consider investing more. That email campaign with the subject line “URGENT: You might be jobless forever unless…”? If it’s not yielding results, let it go.

Engage in A/B Testing

Yest variations of your marketing strategies to see which versions resonate most with your target audience. Maybe you’re trying to decide if candidates prefer email communication over a good ol’ phone call. Or maybe you’re stuck in a philosophical debate over which of your two logos screams “trust us with your career!” more effectively.

A/B testing helps you solve these deeply existential questions. You know, instead of just asking people.

Seek Expertise

If you’re unsure about certain metrics or how to interpret them, consider consulting with a marketing expert who has experience in the staffing industry.

If the term “data analytics” gives you the heebie-jeebies, it’s time to seek shelter with those who thrive on it. A marketing firm does not just collect data; they’ll interpret, analyze, and probably even dance with it to find the best strategies for your staffing firm.


In the high-stakes world of staffing, understanding and leveraging marketing metrics is the difference between growth and stagnation. By continuously measuring, analyzing, and adapting, staffing firms not only survive but thrive in a competitive landscape. Remember, it’s not just about collecting data—it’s about making informed decisions that propel your firm forward.

Look, no one’s saying you have to be a marketing genius. But in the age of data, ignorance isn’t bliss—it’s just bad business. So, grab those metrics by the horns, analyze, adapt, and watch your staffing firm go from “meh” to “magnificent.”

Do you need help with your marketing metrics? Allow S.J.Hemley to be your guide! Contact us today!

About S.J.Hemley Marketing

S.J.Hemley Marketing is a marketing and sales consulting firm focused on driving tangible results for professional services firms. Brand matters, but not without ROI. With over 20 years of sales and marketing experience within staffing and recruiting, we have helped to drive successful branding, sales training, lead generation activities as well as defining marketing strategy for top organizations.